Swapna Kumar Vemula

FAQ About Swapna Kumar Vemula

• What is Swapna Kumar Vemula's address?

  Swapna Kumar Vemula is located at
  Bengaluru, Karnataka, India

• What is Swapna Kumar Vemula's job title?

  Swapna Kumar Vemula is a
  More than 15 year’s of profound experience in People Management, Application/Product support / Technical Support, problem solving and Operations & maintenance with proficiency in all phases of SDLC. Leading and managing support team with management experience in Onsite-Offshore Model. Delegate technical responsibilities and monitor progress with day to day activities. Expert in Test Management Software domain, design, development, customization and support of products and tools for various customers across the globe. Managing escalations from customers effectively by taking immediate and appropriate actions; working on escalated, high priority & critical cases Excellent ability to present complex technical information in a clear and concise manner and conduct technical training to teams with working knowledge on current Test Management tools. Experienced in using CRM tools Salesforce & Zendesk, Atlassian tools Jira & Confluence. Expertise in building a support system and implementing effective support processes , procedures to improve efficiency and customer satisfaction. Setting KPI's for the team inline with the organisation goals and tracking progress to achieve results. Excellent in analyzing, problem solving with great communication skills and leadership capabilities. Smartbear

• What industry does Swapna Kumar Vemula currently work in?

  Swapna Kumar Vemula currently works in the
  Smartbear

• What is Swapna Kumar Vemula's area of expertise?

  Swapna Kumar Vemula specializes in
  More than 15 year’s of profound experience in People Management, Application/Product support / Technical Support, problem solving and Operations & maintenance with proficiency in all phases of SDLC. Leading and managing support team with management experience in Onsite-Offshore Model. Delegate technical responsibilities and monitor progress with day to day activities. Expert in Test Management Software domain, design, development, customization and support of products and tools for various customers across the globe. Managing escalations from customers effectively by taking immediate and appropriate actions; working on escalated, high priority & critical cases Excellent ability to present complex technical information in a clear and concise manner and conduct technical training to teams with working knowledge on current Test Management tools. Experienced in using CRM tools Salesforce & Zendesk, Atlassian tools Jira & Confluence. Expertise in building a support system and implementing effective support processes , procedures to improve efficiency and customer satisfaction. Setting KPI's for the team inline with the organisation goals and tracking progress to achieve results. Excellent in analyzing, problem solving with great communication skills and leadership capabilities.

• Which languages does Swapna Kumar Vemula speak? 

  Swapna Kumar Vemula speaks the following languages:
  No languages available.

• Which industries has Swapna Kumar Vemula previously worked in?   

  Swapna Kumar Vemula has prior experience in the following industries:
  Smartbear , Zephyr , Zephyr , Onmobile Global

• What is Swapna Kumar Vemula’s work experience?  

  Swapna Kumar Vemula has the following professional experience:
  Smartbear , Smartbear , Zephyr , Zephyr , Onmobile Global .

• How can I find Swapna Kumar Vemula on LinkedIn?  

  You can view Swapna Kumar Vemula’s
  LinkedIn profile at LinkedIn URL.

• What are Swapna Kumar Vemula’s work email addresses?  

  Swapna Kumar Vemula’s work email addresses are
  [email protected] .

• What company does Swapna Kumar Vemula work for?  

  Swapna Kumar Vemula works at
  Smartbear